I purchased this mat last winter and it is no longer warming. I have left it to heat several times. How can I get this repaired?
The most frequent cause for the problem is a poor connection.
The easiest way to solve this problem is to disconnect the plug from the A/C outlet first and then from the mat connection terminal. Then, first, reconnect the controller to the mat tightly before plugging it into the outlet again.
Be sure that the outlet has electrical power; any other device can test it.
But if reconnecting to a functioning electrical socket does not solve the problem, it means that the problem is either with the controller (more probable) or with the mat’s inner heating system or temperature sensors.
Such issues, unfortunately, can result from improper use (standing, dancing on the mat, heating in folded condition).
Sometimes power spikes can be the reason for such a malfunction — for better protection; one might want to connect the mat through a voltage regulator or surge suppressor.
Please contact us if you think you need a replacement.