Troubleshooting
- WARNINGS
- When I plug in my mat controller into the wall socket it shows OFF or —- and does not work, is it faulty?
- The controller of my infrared mat shows 22°C and the mat heats up only to 30°C. Sometimes it does not work at all, or shows errors. What are the general steps to have it fixed?
- How to make pillow softer if it is too hard
- I purchased this mat last winter and it is no longer warming. I have left it to heat several times. How can I get this repaired?
- I feel drained after my first hour on the mat on medium heat level. Is it ok?
- Where do you repair your heating mats? How fast it is done?
- I have MediCrystal Mini Mat. When I put the temperature to 70 it switches down to 25 almost immediately. I cannot get it to stay on this high temperature.
- I use my Single Size amethyst tourmaline Mat and wake up several times each night with some kind of buzzed feeling. I used it on the 50°C setting, the mat was only slightly warm. Is this normal?
- If I get a headache and feel dizzy after using a mat, what should I do?
- How to change plastic holder
- I have set the Mini Mat temperature to 70°C for 3 hours and have covered it with a thick blanket as you recommend, but I am noticing that the temperature has increased to 72°C on its own. It also fluctuates between 50 and 70°C, is this normal function?
- I practiced Yoga on my mat and it stopped getting warm, how do I reload the controller.
- I used my mat the last two days for two sessions yesterday at 50 degrees but I’m having a sensation of dry mouth that won’t go away and some twitching. I do have Lyme disease.
- I unboxed the mat as instructed and started to preheat it (great that there is no smell). But after 2 hours at 70°C, the surface of the mat is only 100-120°F. Is my controller defective?
- Why is the temperature of the mat surface so low and why does it change so much?
- The end bottom tubes with crystals and the 1-2” on the left and right sides seem cooler. Is my mat defective if it does not get evenly hot across the whole surface?
- I am very sensitive to smells. If the mat has any smell will it eventually go away?
- My mat is hard, it is ok for half an hour but then I feel the crystals’ pressure on my back, can I use a topper or something else to make it softer?
- I received my 100% amethyst mat and have been using it for a few days now. It is extremely stiff and uncomfortable. Will this soften up and get more comfortable within the next few weeks?