Warranty
- WARNINGS
- I read about your LIFETIME TRADE-IN POLICY in the owner’s guide. How does it work? Can I exchange my mat for a new model?
- What is the trial period and when I can return the mat for a full refund?
- What is covered by the warranty?
- What kind of warranty do you have?
- Who manufactures MediCrystal® and ThermoGem® Infra-Red amethyst and gemstone mats?
- Is warranty the same if I purchase a MediCrystal or ThermoGem Mat on Amazon or eBay?
- What is your 45-day risk-free trial policy?
- I bought my MediCrystal Mat on Amazon. Can I return my mat after their 30-day return window is closed?
- What if I missed 45 days because I was traveling abroad and got the product as a gift before leaving country?