I received my infrared mat and pillow but they are white and without crystals! They are not the same as in the pictures!

The mats and pillows may be shipped inside padded white or off-white covers with the MediCrystal Logo. 

These covers have zippers opening on three sides. Some of our mats are shipped with these covers already on them for better protection.

Carefully unzip and remove the cover, and you will find the same pillow or mat as you saw on the product listing page. 

If not, and there is really an error, please, contact us, and we will replace the wrong product quickly and free of charge.