How to make pillow softer if it is too hard

All of the pillows are specially designed to be used with FIR mats and for short procedures before sleeping (harder one) or as a separate pillow just for sleeping and relax (softer ones).

The hard pillows are supposed to be HARD to provide better head and neck position during FIR heat sessions on hot stone mats. They are not for comfort or lengthy procedures. This particular type comes with a hard foam insert. 
The cervical pillow with FIRM support is primarily for keeping your head elevated while on the mat but is too hard to use during sleep. 
Most customers use them occasionally for short-therapeutic procedures.
For longer sessions, sleeping, or relaxing, it may be better to choose the SOFT Pillow with GENTLE cervical support. 
Again, the softness is relative, as all pillows with crushed crystals are significantly harder than typical sleeping pillows made with natural or synthetic down or feather-like fillers.
If the "hard" is just too hard, or "soft" is not soft enough,  you can easily convert the hard pillow to a soft one. Also, you can make the soft pillow much softer.

The best solution to make the pillow more comfortable is to replace the insert. First, remove the cover from the pillow insert. There is a zipper on the back so that you could remove the pillowcase with the stones. If the hole is not large enough to remove the rigid foam insert, you may have to tear it apart and replace it with a standard pillow. 

Then fill the Amethyst pillowcase with shredded memory foam like the one used for expensive bean bags. 
Alternatively, put your regular soft pillow inside the valuable pillowcase with crystals. You can also get the filler out of your sleeping pillow and load it inside the pillowcase with gems.
Other functional fillers are 3-D Air-Mesh Pad or Eggshell Pad materials. Both are ventilated, gain any shape, and are available on Amazon.
That would be best for a comfortable all-night sleep. It works great for many of our customers who prefer relaxing on the amethyst crystal pillow,

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